Customer Reviews
Personally my favourite flavour,very filling fast meal for a busy full-time working mother of 4.
I also like the limited edition birthday cake flavour for a change as well.
I've now received my 3rd pack (on subscription) that contains what appears to be bits of rancid oil(?). Essentially, small clumps of oily powder with a foul taste that basically ruin any drink I try to make.
I reported the issue to Qota after the first bag - they sent me a replacement from the same batch that had the same issue (which I also reported). I recently received my 3rd bag from a different batch but it has the same issue. Clearly no interest in resolving the problem (despite the suggestion that they'd raise it to their QA team) - a real shame since I've been buying from Aussielent (now Qota) pretty much since day 1 and turned a number of friends onto it. Will no longer recommend.
*edit* In response to Qota's response: The "hard" chunks of lecithin (if that's what it is?) are visible in the powder before it's mixed with water. 3 bags in a row have had this issue - no bag *ever* since you launched the product like a decade ago (I've been a customer that long!) has had this before. You can go and open a bag right now (or I can send my *three* back if you want!) and see it just by spreading the powder out a little. All of this was communicated previously to the support team along with images clearly demonstrating the problem.
Glad to hear the problem is apparently with me, not the product though. 10/10 customer service right there!
FWIW, I'm writing this because I *care* about your product. I just wish Qota did too.
Hi Tom,
Sorry to hear about this. We haven't recieved any feedback from other customers with the same problem.
This appears to be lecithin that hasn't disolved when you made up the shake but genearlly our lecithin doesn't have a flavour.
I've been using meal replacement powders for a number of years now. Unfortunately, this one wasn't great. The flavouring was very mild so the overpowering taste was of unflavoured whey power.
All good. The sale got me back buying again.
I'm impressed with both quality and flavour.